Refund & Returns Policy

Last updated: November 3, 2026

At Lindenor, customer satisfaction is important to us. We stand behind our botanical wellness products and want you to feel confident when shopping with us.

Our flagship product, Lindenor Cayenne Pepper Softgels, is backed by a 120-day money-back guarantee. All other Lindenor products are covered by a 90-day money-back guarantee.

If you're not completely satisfied with your purchase, we're here to help.

1. Our Money-Back Guarantee

We offer the following guarantee periods:

• Lindenor Cayenne Pepper Softgels: 120 days from the original order date.

• All other Lindenor products: 90 days from the original order date.

Eligible refunds cover 100% of the product purchase price, excluding original shipping charges.

2. Refund Eligibility & Return Conditions

To qualify for a refund, your request must be submitted within the applicable guarantee period.

Single-Bag Orders

If you purchased one bag of Lindenor Cayenne Pepper Softgels, you are eligible for a full refund within the 120-day guarantee period, even if the bag has been opened.

Opened single-bag orders do not need to be physically returned.

Multiple-Bag Orders & Bundles

If you purchased multiple bags or a bundle, only unopened, unused and sealed bags are eligible for a refund.

Opened bags from multi-bag orders are not eligible for a refund.

These conditions apply to both one-time purchases and subscription orders, including recurring subscription renewals.

3. How to Request a Refund

Step 1 — Contact Our Support Team

Contact us through the Contact Us page on our website within your guarantee period.

Please provide:

• Your order number

• The email address used at checkout

• The product you purchased

• A brief explanation of your refund request

Step 2 — Return Eligible Products

For eligible opened single-bag orders, no physical return is necessary.

For multi-bag orders, our customer support team will provide return instructions for any eligible unopened products.

Please do not send products to an address without first receiving return instructions from our team.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

We recommend using a tracked shipping method. We cannot issue refunds for returned items that we do not receive.

Step 3 — Receive Your Refund

Once your refund request has been approved:

• Eligible single-bag refunds will be processed within 10 days of approval.

• Refunds requiring a physical return will be processed within 10 days of receiving and inspecting the eligible products.

• Refunds are issued to the original payment method.

Please allow an additional 3–5 business days for your bank or payment provider to reflect the refund.

4. Original Shipping Costs

Original shipping costs are non-refundable for standard money-back guarantee requests.

Refunds under our satisfaction guarantee cover the eligible product price only.

This does not affect any statutory rights you may have concerning defective, incorrectly supplied or undelivered goods.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.

Include your order number, a description of the issue and photographs where appropriate.

We will review the issue and arrange an appropriate resolution, which may include:

• A free replacement

• A full refund

• Another suitable resolution agreed with our support team

You will not be required to pay return shipping costs for products confirmed to be damaged, defective or incorrectly supplied.

6. Order Cancellations

Orders cancelled before dispatch are eligible for a full refund, including any shipping charges paid.

To request cancellation, please contact our support team immediately with your order number.

Once your order has been dispatched, it can no longer be cancelled before delivery. However, it may still qualify for a refund under this policy.

7. Subscription Cancellations

Lindenor subscriptions can be cancelled at any time before the next renewal is processed.

Customers may manage their subscriptions through their available subscription management portal or by contacting our customer support team.

Depending on your subscription settings, you may be able to:

• Cancel upcoming renewals

• Skip a delivery

• Change your delivery frequency

• Update subscription details

Please cancel or modify your subscription before the next scheduled billing date to avoid additional charges.

Cancelling a subscription does not automatically cancel or refund an order that has already been processed.

Existing subscription orders remain subject to our refund eligibility requirements.

8. Exchanges

We do not currently offer direct product exchanges.

If you experience a problem with your order, please contact our support team so we can review the available options.

9. Restocking Fees

Lindenor does not charge restocking fees for eligible returns.

10. Orders Lost in Transit

If your order has not arrived within 21 days of dispatch, please contact our support team.

We will investigate the delivery status with the relevant shipping provider.

Where an order is confirmed lost or undelivered, we will offer a free replacement or a full refund.

International delivery times and customs processing may vary depending on your destination.

11. Wrong Item Received

If you receive a product different from the one you ordered, please contact our support team.

We will arrange a free replacement or a full refund once the issue has been verified.

12. Refund Abuse & Fraud Prevention

We reserve the right to investigate refund requests where there is documented evidence of fraudulent activity, deliberate misuse or repeated abuse of our satisfaction guarantee.

We may decline requests under our voluntary guarantee where clear evidence of abuse exists.

This does not affect your statutory consumer rights or legitimate refund requests.

13. Consumer Rights

Our money-back guarantee is offered in addition to your applicable statutory consumer rights.

Nothing in this policy is intended to limit or exclude any rights available under consumer protection laws in your country or region.

Where applicable law provides stronger consumer protections, those rights will take precedence.

14. Contact Lindenor

If you have questions about refunds, returns, cancellations or an existing order, our customer support team is here to assist.

Brand: Lindenor
Business: Botanical Wellness & Dietary Supplements
Customer Support: Available through our website's Contact Us page
Order Support: Please include your order number when contacting us
Website: Lindenor Online Store

Our team aims to respond to enquiries as promptly as possible during business working days.

Lindenor — Wellness, Rooted in Nature.

We appreciate your trust in Lindenor and are committed to providing a straightforward and supportive shopping experience.

About Lindenor

At Lindenor, we believe everyday wellness should be simple, considered and rooted in nature.

Our approach combines traditionally valued botanical ingredients with convenient supplement formats designed to fit naturally into modern lifestyles.

From our Cayenne Pepper Softgels to future additions to our botanical wellness collection, we focus on making everyday supplementation straightforward and accessible.

We value quality, transparency, customer satisfaction and thoughtful wellness routines.

Lindenor — Wellness, Rooted in Nature.