Purchase Option & Subscription Cancellation Policy

Last updated: November 3, 2026

At Lindenor, we believe managing your wellness routine should be straightforward and flexible.

This policy explains how our subscription purchase options work, including recurring payments, deliveries, subscription management, cancellations and refunds.

By selecting a subscription purchase option at checkout, you agree to the terms outlined below.

1. How Lindenor Subscriptions Work

When you select a subscription purchase option, you authorise Lindenor to automatically charge your selected payment method and arrange recurring deliveries according to the frequency you choose.

Available delivery intervals may include every 30, 60 or 90 days, depending on the subscription options displayed at checkout.

Your subscription will continue automatically until you cancel it.

Each renewal will be charged at the subscription price agreed upon at checkout, plus any applicable shipping costs and taxes.

Subscription Pricing

Your subscription price and delivery frequency will be displayed before you complete your purchase.

If subscription pricing changes, we will provide advance notification before the new price applies to future renewals.

You may cancel your subscription before the next renewal if you do not wish to continue at the updated price.

Failed Payments

If a scheduled subscription payment fails, we may attempt to process the payment again over the following days.

You may receive a notification requesting that you update your payment information.

Your next order will only be processed once payment has been successfully completed.

If payment cannot be collected after multiple attempts, your subscription may be paused or cancelled.

Lindenor does not charge additional fees for failed subscription payments.

2. Subscription Confirmation & Renewal Notifications

We aim to keep customers informed about their recurring orders and subscription arrangements.

Subscription Confirmation

After subscribing, you will receive confirmation of your subscription containing relevant information, including:

• The products included in your subscription

• Your selected delivery frequency

• The recurring subscription price

• Your upcoming billing schedule

• Available subscription management options

Renewal Reminders

Where renewal reminder notifications are enabled, you will receive an email before your upcoming subscription charge, generally at least 24 hours in advance.

These notifications may contain your renewal date, payment amount and instructions for managing your subscription.

Customers should independently monitor their upcoming renewal dates and should not rely exclusively on email reminders.

Subscription Price Changes

If your recurring subscription price changes, we will notify you in advance and provide an opportunity to cancel before the updated price takes effect.

Order Confirmation

After a successful renewal charge, you will receive an order confirmation containing the relevant purchase details.

Please ensure your account email address remains accurate so you can receive important subscription communications.

3. How to Cancel Your Subscription

You may cancel your Lindenor subscription at any time, for any reason.

There are no subscription cancellation fees.

You can manage or cancel your subscription using the subscription management link provided through your customer account or subscription confirmation emails, where available.

If you are unable to access your subscription management options, please contact our customer support team through the Contact Us page on our website.

Our team can assist with:

• Cancelling your subscription

• Reviewing upcoming renewals

• Skipping an upcoming delivery

• Delaying your next order

• Changing your delivery frequency

• Updating eligible subscription details

Available account management features may depend on your subscription plan.

Once your subscription has been successfully cancelled, no further recurring renewal charges will be scheduled.

4. Subscription Cancellation Deadline

To avoid your next recurring charge, please cancel your subscription before your next scheduled renewal payment is processed.

Your upcoming renewal date can be found in your subscription management information.

Cancelled Before Renewal

If you cancel before the next renewal charge is processed:

• No further recurring payments will be scheduled.

• No additional subscription renewal orders will be created.

• You will retain any products already purchased or delivered.

Cancelled After Renewal Payment but Before Dispatch

If your renewal payment has already been processed but the order has not yet been dispatched, please contact our customer support team immediately.

We will cancel the undelivered order and arrange a full refund, provided it has not already been dispatched.

Cancelled After Dispatch

If your renewal order has already been dispatched, your subscription cancellation will prevent future recurring orders.

The dispatched order cannot be cancelled before delivery, but it remains eligible for our applicable refund and returns policy.

5. Order Cancellations

Any order successfully cancelled before dispatch is eligible for a full 100% refund.

This includes both initial subscription purchases and recurring subscription renewals.

To request cancellation of an order that has already been charged, please contact our support team through our website as soon as possible.

Please include:

• Your order number

• The email address associated with your purchase

• A request to cancel the order

Once cancellation has been confirmed, your refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

If an order has already shipped, please refer to our Refund & Returns Policy for available options.

6. Refunds on Subscription Renewals

All eligible Lindenor subscription purchases are covered by the same money-back guarantee offered on one-time purchases.

Lindenor Cayenne Pepper Softgels — 120-Day Guarantee

Our flagship product is covered by a 120-day money-back guarantee, calculated from the date of the applicable order.

Single-Bag Orders

If your subscription renewal contains only one bag of Lindenor Cayenne Pepper Softgels, you may request a full refund of the product price within the guarantee period, even if the bag has been opened.

Opened single-bag orders do not need to be physically returned.

Multiple-Bag Orders & Subscription Bundles

For subscription orders containing multiple bags, only unopened, unused and sealed bags qualify for a refund under our satisfaction guarantee.

Opened bags from multi-bag subscription orders are not eligible for refunds under this voluntary guarantee.

Eligible unopened products may need to be returned according to the instructions provided by our customer support team.

Other Lindenor Products

Unless otherwise stated on the applicable product page, other Lindenor products are covered by a 90-day money-back guarantee.

Refund Processing

Approved refunds are issued to the original payment method.

• Eligible refunds that do not require a physical return are processed within 10 days of approval.

• Refunds requiring a physical return are processed within 10 days of receiving and inspecting the eligible products.

• Additional processing time may be required by your bank or payment provider.

Original shipping charges are generally non-refundable under our voluntary satisfaction guarantee.

Please refer to our full Refund & Returns Policy for additional information.

These conditions do not limit your statutory consumer rights.

7. Managing Upcoming Deliveries

Depending on your selected subscription plan and available management features, you may be able to adjust your recurring deliveries.

Available options may include:

Skip a Delivery

Skip an upcoming subscription shipment without permanently cancelling your subscription.

Delay Your Next Order

Reschedule your next recurring delivery to a later available date.

Change Delivery Frequency

Adjust the interval between eligible subscription orders.

Update Delivery Information

Modify your shipping address or eligible contact details before an upcoming order is processed.

Update Payment Information

Maintain an active payment method to prevent interruptions to recurring orders.

Changes must be completed before the relevant renewal or order-processing deadline to apply to that order.

8. Subscription Discounts & Promotional Pricing

Certain subscription plans may include promotional discounts or special pricing.

The applicable subscription price and any discounts will be displayed at checkout.

If a promotional discount applies only to the first order, subsequent renewal prices will be disclosed in the offer terms.

Any changes to recurring subscription pricing will be communicated in advance.

Cancellation of a subscription will end eligibility for future subscription-specific discounts associated with that plan.

9. Subscription Shipping & Delivery

Subscription orders are shipped according to Lindenor's standard Shipping & Delivery Policy.

We ship worldwide, subject to delivery availability for your destination.

Shipping costs and estimated delivery timeframes are calculated at checkout based on your delivery location and available shipping methods.

Recurring orders may be subject to applicable shipping charges unless your subscription offer expressly includes free shipping.

Once an order has been dispatched, tracking information will be provided where available.

International delivery times may vary due to customs processing, local carriers and other logistical factors.

10. Cancelling a Subscription Does Not Automatically Refund Previous Orders

Cancelling your subscription prevents future recurring renewals.

It does not automatically refund orders that have already been processed, delivered or dispatched.

To request a refund for an existing order, please contact our customer support team and refer to our Refund & Returns Policy.

Each eligible subscription order is assessed according to its applicable guarantee period and return conditions.

11. Changes to This Policy

Lindenor may update this Purchase Option & Subscription Cancellation Policy from time to time.

The most recent version will be published on our website.

If we make material changes affecting active subscribers, we will provide appropriate advance notice.

Changes to subscription terms will not override applicable statutory consumer rights.

12. Consumer Rights

Our subscription terms and voluntary money-back guarantees are provided in addition to your legal consumer protections.

Nothing in this policy is intended to exclude or restrict rights provided under applicable consumer protection legislation.

Where local consumer laws provide additional cancellation, refund or recurring-payment protections, those rights will take precedence.

Contact Lindenor

If you have questions about an active subscription, recurring payment, cancellation or refund request, our customer support team is available to assist.

Brand: Lindenor
Business: Botanical Wellness & Dietary Supplements
Subscription Cancellation: Available before your next renewal
Cancellation Fees: None
Customer Support: Through our website's Contact Us page
Subscription Management: Through your available customer account or subscription management link

Please include your order number and the email address associated with your subscription when contacting customer support.

Lindenor — Wellness, Rooted in Nature.

We believe wellness should be convenient, transparent and flexible. Our subscription options are designed to make your routine easier while keeping you in control of your purchases and deliveries.